REFUND POLICY

This Refund Policy establishes unified, fair return and refund standards for all air fryers, blenders, coffee makers and countertop kitchen appliances sold online. It protects the legitimate rights and interests of global household customers and standardizes after-sales processing workflows for cross-border electrical commodity transactions.

All global orders enjoy a 60-day valid return period starting from the customer’s package delivery confirmation date. All formal return applications must be submitted within this valid timeframe to obtain official inspection and refund eligibility.

Returned electric appliances must remain unused, unassembled, intact without artificial scratches, water immersion or structural damage. All original outer packaging, user instruction manuals, power cords and complete supporting accessories must be fully preserved. Assembled, used, disassembled or artificially damaged items cannot be accepted for returns.

We support full refunds, partial refunds or equivalent product replacements for quality defects arising from our production and shipping processes, including motor malfunction, heating failure, missing accessories, packaging rupture and incorrect item delivery during international transportation.

Customers applying for returns due to product quality faults need to provide clear photos or video proof to verify functional abnormalities or appearance damage. Our professional after-sales team will carry out objective evaluation and put forward targeted solutions based on actual conditions.

After returned appliances arrive at our designated warehouse and pass official comprehensive quality inspection, all refund review, verification and capital issuance procedures will be completed within 5 to 10 business days.

All refund amounts are calculated and settled in US dollars according to the original actual payment amount of the order. Refund funds will be returned to the initial payment channel, with the final arrival time subject to the processing rules of banks and payment platforms.

Discounted seasonal kitchen appliance bundles, limited-edition sets and regular-priced single goods follow identical refund regulations. Promotional discounted orders with genuine quality issues will never be denied official after-sales guarantees.

We do not accept unconditional returns caused by personal subjective dislike for appearance, improper capacity selection, mismatched kitchen space or individual usage habits without objective product quality defects. All return judgments shall abide by official policy standards.

We reserve the right to adjust this Refund Policy in accordance with international e-commerce norms and cross-border consumer protection laws. All after-sales disputes shall be judged and resolved based on the latest officially released policy version.